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STANDARD TERMS AND CONDITIONS OF SALE

Terms and Conditions

Welcome to Vulps! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. Privacy Policy

At Vulps, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information:

  • Information We Collect:
    We collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order or create an account.
  • How We Use Your Information:
    Your information is used to process orders, improve your shopping experience, and communicate with you about promotions, updates, and order status. We do not share your information with third parties without your consent, except as required by law.
  • Data Security:
    We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
  • Cookies:
    Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.

For more details, please refer to our full Privacy Policy.

2. Refund Policy

We strive to deliver high-quality products, but if you receive a defective or damaged item, we offer the following refund options:

  • Eligibility for Refund:
    Refunds are only applicable for products that are defective, damaged, or significantly different from the description on our website.
  • Process for Refund:
    1. Contact our customer support team within 7 days of receiving the product.
    2. Provide clear photos or videos of the defect or damage.
    3. Once approved, return the product in its original packaging.
    4. Upon receiving the returned product, we will process your refund within 5-7 business days.
  • Non-Refundable Items:
    Refunds are not available for products that have been used, washed, or altered after delivery.

For further assistance, please contact us at [Customer Support Email/Phone Number].

3. Delivery Policy

We aim to deliver your orders as quickly as possible. Here’s what you need to know:

  • Delivery Timeframe:
    Orders are typically delivered within 6-7 business days across India. Delivery times may vary depending on your location and unforeseen circumstances (e.g., weather, holidays).
  • Shipping Charges:
    Shipping charges are calculated at checkout based on your location and order size. Free shipping may be available for orders above a certain amount.
  • Order Tracking:
    Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
  • Failed Deliveries:
    If delivery attempts fail due to incorrect address details or unavailability, the order will be returned to us. Additional shipping charges may apply for re-delivery.